Samsung HMX-M20BN-XAA - Manual (Page 141)

137
TROUBLESHOOTING
Connecting to a computer
Symptom Explanation/Solution
The computer does not recognise
your camcorder. • Disconnect the USB cable from the computer and camcorder, restart the computer,
then connect it again correctly.
Cannot play a video file properly on a
PC.
• A video codec is needed to play the file recorded on your camcorder. Install the
software provided with your camcorder. page 128
• Make sure you insert the connector in the correct direction, and connect the USB
cable to the USB jack on your camcorder firmly.
• Disconnect the cable from the computer and camcorder, restart the computer.
Connect it again properly.
• To play back an HD video file, a computer with better specification is required.
Check a computer with recommended specification. page 124
Intelli-studio does not function
properly.
• Exit the Intelli-studio application, and then restart the Windows computer.
Intelli-studio does not run.
• Set PC Software to on in the Settings menu or install Intelli-studio in the computer.
pages 125~128
The image or sound on your
camcorder is not played on your
computer properly.
• Video playback or sound may stop temporarily depending on your computer. The
video or sound copied to your computer is not affected.
• If your camcorder is connected to a computer that does not support Hi-speed USB
(USB2.0), the image or sound may not play correctly. The video and sound copied
to your computer are not affected.
The playback screen is paused or
distorted.
• Check the system requirements to play a video.
• Exit other all applications running on the current computer.
• If a recorded video is played on your camcorder connected to a computer, the
image may not play smoothly, depending on the transfer speed. Please copy the file
to your PC, and then play it back.
Overall operations
Symptom Explanation/Solution
The date and time are incorrect.
• Has the camcorder been left unused for a long period of time?
The backup built-in rechrgeable battery may be discharged. page 33
Menu items that cannot be used at the same time
Symptom Cannot use Because of the following settings
Menu items are grayed out
Shutter “Cont. Shot:High Speed”
“Focus:Touch Point” Slow Motion
3D-NR “Resolution:1080/60p”
“Quality:Super Fine” “Resolution:720+480/30p”
• You cannot select grayed items in the current recording/playback mode.
• There are some functions you cannot activate simultaneously.
The list shown above shows examples of unworkable combinations of functions and menu items.
• Menu and quick menu cannot be used in SMART AUTO mode.
• Some functions or function settings cannot be used at the same time. If you try to use a pair of these incompatible
functions at the same time, a message appears and asks if you want to disable one of the two functions. Touch “Yes,” to
disable the function or function setting and then continue with your original function settng.