Apple Mac mini Late 2009 (Technician Guide) - Manual (Page 62)

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 62 2009-11-03
Input/Output Devices
Apple Remote Inoperable
Unlikely cause: Adapter, fan, optical drive, hard drive
Quick Check
Symptoms Quick Check
Apple Remote Inoperable
Apple Remote doesn’t bring up •
Front Row
Apple Remote doesn’t control
•
iTunes
Apple Remote doesn’t control
•
computer volume
Make sure you’re using the Apple Remote within 1.
30 ft of the computer, and have an unobstructed
line-of-sight to the computer.
Make sure you’re pointing the lens end of
2.
the Apple Remote directly at the front of the
computer.
Make sure “Disable remote control infrared
3.
receiver” checkbox in the Security
Test with a known good USB cable when dealing
4.
with a printer or external USB drive, to isolate a
USB cable issue.
Ensure that all available Software Updates have
5.
been applied to the computer for access to the
latest bug fixes.
Deep Dive
Check Result Action Code
Open System Preferences > 1.
Security. Is “Unpair” available in
this preference pane?
Yes Click the “Unpair” button to
disable possible pairing with
another Apple Remote. Go to
step 3
No Possible IR board issue. Go to
step 4
With a replacement battery, can 2.
you see a white flashing light
from the Apple Remote in the
video preview window now?
Yes Battery issue. Issue resolved X05
No Apple Remote defective.
Replace the Apple Remote.
X04
After clicking “Unpair”, does the 3.
computer now respond to the
Apple Remote?
Yes Pairing issue. Issue resolved
No Possible IR board issue. Go to
step 4