Apple Mac mini Late 2009 (Technician Guide) User Manual
Page 36
Mac mini (Late 2009) Symptom Charts — Communications
36
2009-11-03
Deep Dive
Check
Result
Action
Code
Open System Profiler. AirPort
1.
is listed under Network, while
Bluetooth is listed under USB. Is
AirPort/Bluetooth recognized?
Yes
Install all software updates
for AirPort/Bluetooth. AirPort,
go to step 3. Bluetooth, go to
step 4
No
Remove and reinstall the
AirPort/Bluetooth card and
retest. Examine the flexible
AirPort/Bluetooth cable for
damage, and reseat. If cable
is damaged, go to step 7.
If still unrecognized, replace
the AirPort/Bluetooth card. Go
to step 2
M11
Ensure that Antenna cables
2.
are connected properly and
not damaged, and all software
updates available for AirPort/
Bluetooth have been installed.
Do connection issues persist?
Yes
AirPort, go to step 3.
Bluetooth, go to step 4
No
Issue resolved.
Create a computer to computer
3.
network with another
Macintosh computer using
AirPort. See ar
Can you
connect successfully?
Yes
Network or channel issue.
Go to step 5
No
Double check any password
required. Try connecting
another known good
computer to the network.
If test computers connect,
replace the AirPort card. Go
to step 6
M11
Make sure that your Bluetooth
4.
device is in discoverable mode,
and that your computer is also
in discoverable mode. Can you
successfully and reliably pair a
device now?
Yes
Issue resolved.
No
Replace the AirPort/Bluetooth
card. Go to step 6
M11
Try connecting to a known
5.
good network that does not
require password or has MAC
address filtering enabled. Can
you connect to a network
reliably now?
Yes
Troubleshoot local network.
Possible password or MAC
address filtering issue.
No
Replace the AirPort/Bluetooth
card.
Go to step 6
M11