Apple Mac mini Late 2009 (Technician Guide) - Manual (Page 43)

Mac mini (Late 2009) Symptom Charts — Communications 43 2009-11-03
Wireless Input Device Loses Connection
Quick Check
Symptoms Quick Check
Wireless Input Device Loses
Connection
Wireless keyboard, mouse, or •
other wireless input device
loses connection.
Remove and reinstall the batteries for the device. 1.
Check that device is powering on. 2.
Use known-good batteries with the device. 3.
Ensure other devices pair and keep connection 4.
without issue. If not, see AirPort/Bluetooth:
Defective Wireless Device symptom.
Ensure that device is being used within range, 30
5.
feet for Bluetooth devices.
Ensure that the latest Software Updates have
6.
been applied.
Deep Dive
Check Result Action Code
Open System Preferences > 1.
Bluetooth. Paired items and
their connection status are
shown. Is the device listed?
Yes Device has been paired. Go to
step 2
No The device is not paired. Make
device discoverable and open
Bluetooth Setup Assistant. Go
to step 3
Make sure device is on. 2.
In System Preferences >
Bluetooth, select the device
and from the Action menu
(gear) choose “Connect”.
Does the device connect
successfully?
Yes Go to step 7
No Delete pairing in System
Preferences. Go to step 3
With the device on, run the 3.
Bluetooth Setup Assistant.
Can you successfully pair the
device?
Yes Go to step 7
No Restart the machine. Go to
step 4
With the device on, run the 4.
Bluetooth Setup Assistant.
Can you successfully pair the
device?
Yes Go to step 7
No Create a new Admin User. Go
to step 5