Apple Mac mini Late 2009 (Technician Guide) - Manual (Page 14)

Mac mini (Late 2009) General Troubleshooting — Apple Diagnostics 14 2009-11-03
General Troubleshooting
Update System Software
Important: Whenever possible before beginning troubleshooting, ensure the latest software
and firmware updates have been applied.
Apple Diagnostics
Run diagnostics to determine if any of the modules are malfunctioning.
Mac mini (Late 2009): Apple Diagnostics: 3S133 •
Mac mini Server (Late 2009): Apple Server Diagnostics: 3X106 •
Apple Hardware Test: 3A150 (all models) •
Wireless Troubleshooting
If you’re having issues with AirPort and wireless mouse or keyboard connectivity issues, refer to
the following Knowledge Base articles:
Desktop computers: Troubleshooting wireless mouse and keyboard issues • http://support.
apple.com/kb/TS3048
AirPort and Bluetooth: Potential sources of interference • http://support.apple.com/kb/
HT1365
Apple Wireless Keyboard and Mouse: How to install batteries • http://support.apple.com/kb/
HT3903
Troubleshooting Theory
For general information on troubleshooting theory, refer to:
http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro
Hardware vs. Software
For information on how to isolate a hardware issue from a software issue, refer to the following
articles:
Isolating issues in Mac OS X: • http://support.apple.com/kb/TS1388?viewlocale=en_US
Mac OS X: Troubleshooting installation and software updates: • http://support.apple.com/
kb/TS1394
Troubleshooting Mac OS X installation from CD or DVD: • http://support.apple.com/kb/
HT2956 >
For information on how to troubleshoot a software issue, refer to:
Mac OS X: How to troubleshoot a software issue: • http://support.apple.com/kb/HT1199