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6 troubleshooting, Support and other resources, A measurement parameter matrix – HP Insight Control User Manual

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Generating a Static Analysis Report...................................................................................................30

Generating an SQL queries list.....................................................................................................30

Sample performance management Static Analysis report.......................................................................30

System Summary report.........................................................................................................................31

Generating a System Summary Report................................................................................................31

Generating an SQL queries list.....................................................................................................32

Sample performance management System Summary report...................................................................32

System Summary report for a server .............................................................................................32
System Summary report for a VMware ESX Host ............................................................................33
System Summary report for a VM Guest........................................................................................34

CSV File Generator report......................................................................................................................35

Generating a CSV File Generator Report............................................................................................35

Generating an SQL queries list.....................................................................................................35

Sample performance management CSV file.........................................................................................35

Server Availability report........................................................................................................................36

Generating a Server Availability Report..............................................................................................36

Generating an SQL queries list.....................................................................................................37

Sample performance management Server Availability report.................................................................37

Insight Control performance management measurement categories..............................................................37

Servers...........................................................................................................................................37
Servers with VMware, Hyper-V or VMHost...........................................................................................38
VM guest........................................................................................................................................38
Smart Array controllers.....................................................................................................................38
Smart Array logical drives.................................................................................................................38
SCSI buses attached to Smart Array controllers....................................................................................39
Fibre Channel host bus adapters........................................................................................................39
Fibre Channel enclosures..................................................................................................................39
SCSI adapters.................................................................................................................................39
SCSI buses attached to SCSI adapters................................................................................................39
SCSI drives attached to SCSI adapters................................................................................................40
IDE controllers.................................................................................................................................40
Network adapters............................................................................................................................40
Host buses......................................................................................................................................40

Overall performance management performance........................................................................................40

6 Troubleshooting .......................................................................................43

Overview.............................................................................................................................................43
Insight Control performance management installation and uninstallation issues..............................................43
Systems Insight Manager integration issues...............................................................................................43
Insight Control performance management licensing and monitoring administration issues...............................44
Insight Control performance management component issues.......................................................................45
Windows Server 2003/2008 issues.......................................................................................................45
Internet Explorer issues...........................................................................................................................46

Support and other resources.........................................................................49

Information to collect before contacting HP...............................................................................................49
How to contact HP................................................................................................................................49
Registering for software technical support and update service.....................................................................49

How to use your software technical support and update service.............................................................49
Warranty information.......................................................................................................................49

HP authorized resellers...........................................................................................................................50
Documentation feedback........................................................................................................................50
New and changed information in this edition...........................................................................................50
Related information...............................................................................................................................50
Typographic conventions........................................................................................................................50

A Measurement parameter matrix..................................................................53

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