HP StorageWorks XP Remote Web Console Software - Manual (Page 221)

Table 44 Resolving XP Continuous Access Journal Pair Suspension (continued)
Recovery Procedure SIM Causes of Suspension Classification
systems, the parity groups for journal
volumes).
Restore the failed pairs (Pairresync).
Release the failed pairs (pairsplit-S). DC2x An unrecoverable RIO (remote I/O)
timeout occurred because the storage RIO overload or
RIO failure
If necessary, increase resources as
needed (for example, the amount of
system or network relay devices were
overloaded. Or, the RIO could not be
cache, the number of paths between
finished due to a failure in the storage
system.
primary and secondary storage
systems, the parity groups for journal
volumes).
Re-establish failed pairs (Paircreate).
No recovery procedure is required.
The primary storage system DC8x The XP Continuous Access Journal pairs
were temporarily suspended due to a Planned power
outage to the
automatically removes the suspension planned power outage to the primary
storage system. primary storage
system
condition when the storage system is
powered on.
Checking XP Continuous Access Journal Error Codes
Remote Web Console computers display an error message when an error occurs during XP
Continuous Access Journal operations. The error message describes the error and provides an
error code consisting of four digits. The error message may also include an SVP error code. If you
need to call HP technical support for assistance, report the error code(s). See the HP StorageWorks
XP24000/XP20000 Remote Web Console Error Codes for a list of error codes that may appear
on the Remote Web Console computers.
Troubleshooting When Using RAID Manager
When an error has occurred in an XP Continuous Access Journal pair operation using RAID
Manager, identify the cause of the error by referring to the log displayed on the RAID Manager
window or the RAID Manager operation log file. The RAID Manger operation log file is stored in
the following directory by default:
/HORCM/log*/curlog/horcmlog_HOST/horcm.log
Where:
•
* is the instance number.
•
HOST is the host name.
To identify the cause of the error using the log file, follow the procedure described in this section.
For more information about RAID Manager, see the HP StorageWorks RAID Manager User Guide.
1. Open the RAID Manager log file and find the error code.
Example: 11:06:03-37897-10413- SSB = 0xb9a0,2089
Error codes appear on the right of the equal symbol (=). (=). The alphanumeric characters of
the last four digits on the left of the comma(,) indicates SSB1 (for example, B901), and to the
right of the comma (,) indicates SSB2 (for example, 4A96).
For details about the error codes that are not described in Table 45 (page 222) , contact HP
technical support “Calling HP Technical Support” (page 240) .
2. See Table 45 (page 222) for descriptions of the error codes.
To identify the cause of the error using the log displayed on the RAID Manager window, follow
this procedure.
Checking XP Continuous Access Journal Error Codes 221