HP Officejet J5740 All-in-One Printer - Manual (Page 7)

Work with print cartridges.......................................................................................................123
Handle the print cartridges...............................................................................................123
Replace the print cartridges..............................................................................................124
Use a photo print cartridge...............................................................................................127
Use the print cartridge protector.......................................................................................128
Align the print cartridges...................................................................................................128
Clean the print cartridges.................................................................................................130
Clean the print cartridge contacts.....................................................................................131
Clean the area around the ink nozzles.............................................................................132
11 Troubleshooting
Troubleshooting tips...............................................................................................................135
Communication problems over a USB connection...........................................................137
Information on print cartridges..........................................................................................138
Information on paper........................................................................................................138
Tips for using the automatic document feeder.................................................................139
Clear paper jams..............................................................................................................139
Print cartridge troubleshooting..........................................................................................141
Print quality troubleshooting...................................................................................................141
Print troubleshooting...............................................................................................................159
Fax troubleshooting................................................................................................................181
Copy troubleshooting..............................................................................................................233
Scan troubleshooting..............................................................................................................243
Device update.........................................................................................................................248
Errors......................................................................................................................................248
Device messages.............................................................................................................249
File messages...................................................................................................................253
Supported file types for the HP All-in-One..................................................................254
General user messages...................................................................................................254
Paper messages...............................................................................................................256
Power and connection messages.....................................................................................258
Print cartridge messages..................................................................................................260
12 Order supplies
Order paper or other media....................................................................................................265
Order print cartridges..............................................................................................................265
Order other supplies...............................................................................................................266
13 HP warranty and support
Warranty.................................................................................................................................267
Warranty upgrades...........................................................................................................267
Get support and other information from the Internet..............................................................267
Before you call HP customer support.....................................................................................268
Access your serial number and service ID.............................................................................268
Call in North America during warranty....................................................................................269
Call elsewhere in the world.....................................................................................................269
HP Quick Exchange Service (Japan).....................................................................................270
Prepare the HP All-in-One for shipment.................................................................................271
Remove the print cartridges before shipment...................................................................271
Remove the control panel faceplate.................................................................................272
Pack the HP All-in-One...........................................................................................................273
Contents
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