HP Officejet J5740 All-in-One Printer - Manual (Page 229)

Cause: The "Phone Cord Connected to Correct Port on Fax" test failed.
Solution: Plug the phone cord into the correct port.
What to do
1. Using the phone cord supplied in the box with the HP All-in-One, connect one end
to your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine or a telephone.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the HP All-in-One is ready for faxing.
3. Try to send or receive a test fax.
Cause: The "Using Correct Type of Phone Cord with Fax" test failed.
Solution:
• Make sure you used the phone cord supplied in the box with the HP All-in-One to
connect to the telephone wall jack. One end of the phone cord should be
Fax troubleshooting 227