HP Officejet J5740 All-in-One Printer - Manual (Page 162)

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
To load envelopes
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert one or more envelopes into the far-right side of the input tray with the
envelope flaps up and on the left. Slide the stack of envelopes forward until it
stops.
TIP: For more help on loading envelopes, refer to the diagram engraved in
the base of the input tray.
4. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the
input tray and is not higher than the top of the paper-width guide.
5. Replace the output tray.
Cause: The wrong type of envelopes is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The ink is smearing on the envelope.
Chapter 11
160 Troubleshooting