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Diagnostic steps, Start diagnosis flowchart – HP ProLiant ML350 G4 Server User Manual

Page 115

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Troubleshooting

115

Diagnostic Steps

To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start Diagnosis Flowchart (on page

115

)," and

follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General Diagnosis
Flowchart (on page

117

)." The General Diagnosis flowchart is a generic

troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.

The available flowcharts include:

Start Diagnosis Flowchart (on page

115

)

General Diagnosis Flowchart (on page

117

)

Power-On Problems Flowchart (on page

119

)

POST Problems Flowchart (on page

122

)

OS Boot Problems Flowchart (on page

125

)

Server Fault Indications Flowchart (on page

128

)

The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.

Start Diagnosis Flowchart

Use the following flowchart to start the diagnostic process.

Item Refer

to

1

"General Diagnosis Flowchart (on page

117

)"

2

"Power-On Problems Flowchart (on page

119

)"

3

"POST Problems Flowchart (on page

122

)"

4

"OS Boot Problems Flowchart (on page

125

)"

5

"Server Fault Indications Flowchart (on page

128

)"

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