5 hp technical support, Hp contact information, Customer self-repair – HP Insight Diagnostics Software User Manual
Page 35: Hp contact information customer self-repair
5 HP Technical Support
For worldwide technical support information, see the HP support website:
Before contacting HP, collect the following information:
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Add-on boards or hardware
•
Operating system type and revision level
•
Detailed questions
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP Worlwide webpage at
For HP technical support:
•
In the United States, for contact options see the Customer Service/Contact HP United States
webpage at
. To contact HP by phone:
— Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
— If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website at
.
•
In other locations, see the Contact HP Worldwide (in English) webpage at
.
Customer Self-Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts:
•
Mandatory–Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
•
Optional–Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for
your product.
NOTE:
Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as No in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If you require assistance, you can call the HP Technical Support Center and
a technician will help you over the telephone. HP specifies in the materials shipped with a
HP contact information
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