HP Insight Diagnostics Software - Manual (Page 36)

replacement CSR part whether a defective part must be returned to HP. In cases where it is
required to return the defective part to HP, you must ship the defective part back to HP within
a defined period of time, normally five (5) business days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the
defective part may result in HP billing you for the replacement. With a customer self repair, HP
will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the HP Customer Self Repair program, contact your local service
provider. For the North American program, refer to the HP website at
http://www.hp.com/go/
selfrepair .
36 HP Technical Support