HP Color LaserJet Enterprise CP4525 Printer series - Manual (Page 200)

Description Recommended action
49.XXXX ERROR
To continue turn off then on
A firmware error has occurred. This error can be caused by corrupted print
jobs, software applications issues, non-
product specific printer drivers, poor-quality
USB or network cables, bad network
connections or incorrect configurations,
invalid firmware operations, or unsupported
accessories.
1. Turn the product off and then on.
2. If the error returns, check the following
items:
◦ The error might be caused by a
network connectivity problem,
such as a bad interface cable, a
bad USB port, or an invalid network
configuration setting.
◦ The error might be caused by the
print job, such as an invalid printer
driver, a problem with the software
application, or a problem with the
file you are printing. For more
information about solving print job
problems, see
Solve general
problems on page 180 .
◦ Upgrading the product firmware
might help resolve the error. See
Product updates on page 177 .
3. If the message still persists, contact HP
support. See
Customer support
on page 246 .
50.X FUSER ERROR A fuser error has occurred. Make sure you have the correct fuser. Re-
seat the fuser. Turn the product off, and then
turn the product on.
If the message persists, contact HP support.
See
Customer support on page 246 .
51.XY ERROR
To continue turn off then on
A product error has occurred. Turn the product off, and then turn the
product on. If the message persists, contact
HP support. See
Customer support
on page 246 .
52.XY ERROR
To continue turn off then on
A product error has occurred. Turn the product off, and then turn the
product on. If the message persists, contact
HP support. See
Customer support
on page 246 .
54.XX ERROR
To continue turn off then on
Error requires that the product be turned off
then on. Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
See
Customer support on page 246 .
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
The print engine is not communicating with
the formatter. Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
See
Customer support on page 246 .
Table 10-1 Control-panel messages (continued)
186 Chapter 10 Solve problems ENWW