HP Netserver E Server series - Manual (Page 56)

Chapter 5 Error Message Reference
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Code Description Recommended Action
2. Replace the keyboard and rerun the test.
3. Replace the system board.
0413h Keyboard data
stuck low/high. 1. Power down the system. (Caution, keyboards are not hot-swappable. A
keyboard swap with power on may damage the system board.)
2. Replace the keyboard and rerun the test.
3. Replace the system board.
0414h DiagTools issued a
command to the
keyboard and either
did not receive a
response or
received an
improper response. 1. Power down the system. (Caution, keyboards are not hot-swappable. A
keyboard swap with power on may damage the system board.)
2. Replace the keyboard and rerun the test.
3. Replace the system board.
0415h Keyboard LED
could not be turned
on. 1. Power down the system. (Caution, keyboards are not hot-swappable. A
keyboard swap with power on may damage the system board.)
2. Replace the keyboard and rerun the test.
3. Replace the system board.
0416h Keyboard
diagnostic echo
failed. 1. Power down the system. (Caution, keyboards are not hot-swappable. A
keyboard swap with power on may damage the system board.)
2. Replace the keyboard and rerun the test.
3. Replace the system board.
0417h Keyboard is not
responding to
command. 1. Power down the system. (Caution, keyboards are not hot-swappable. A
keyboard swap with power on may damage the system board.)
2. Replace the keyboard and rerun the test.
3. Replace the system board.
SCSI Device Tests
The SCSI Test Menu exercises all SCSI devices (disk drives, CD-ROM drives, and tape drives)
with buffer, and self-test,; it also includes functions unique to a particular device, including play
and rewind.
Code Description Recommended Action
0500h Error in SCSI device. 1. Check cables and connections: a) to SCSI components, b) to power source, c)
between cards and backplane.
2. Inspect SCSI pins to ensure none are bent.
3. Check seating of board or SCSI card.
4. Check for proper termination, using technical reference card or label.
5. Check system fans
6. Check firmware version of drive and update if necessary.
7. Replace the drive
8. Change the card or board that has the drive’s controller.
0501h Data compare failed. 1. Check cables and connections: a) to SCSI components, b) to power source, c)
between cards and backplane.
2. Inspect SCSI pins to ensure none are bent.
3. Check seating of board or SCSI card.