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Contents 5
HP Insight Remote Support software ................................................................................................. 72
Keeping the system current ....................................................................................................................... 73
Drivers ......................................................................................................................................... 73
Version control .............................................................................................................................. 73
ProLiant Support Packs ................................................................................................................... 74
Operating System Version Support .................................................................................................. 74
Firmware ...................................................................................................................................... 74
HP Smart Update Manager ............................................................................................................. 74
Change control and proactive notification ........................................................................................ 75
Care Pack .................................................................................................................................... 75
Troubleshooting .......................................................................................................................... 76
Troubleshooting resources ........................................................................................................................ 76
Pre-diagnostic steps ................................................................................................................................. 76
Important safety information ............................................................................................................ 76
Symptom information ..................................................................................................................... 78
Prepare the server for diagnosis ...................................................................................................... 78
Loose connections ................................................................................................................................... 80
Service notifications ................................................................................................................................. 81
Server health LEDs ................................................................................................................................... 81
Troubleshooting flowcharts ....................................................................................................................... 81
Start diagnosis flowchart ................................................................................................................ 81
General diagnosis flowchart ........................................................................................................... 82
Server power-on problems flowchart ................................................................................................ 84
POST problems flowchart ............................................................................................................... 87
OS boot problems flowchart ........................................................................................................... 89
Server fault indications flowchart ..................................................................................................... 90
POST error messages and beep codes ....................................................................................................... 92
Battery replacement .................................................................................................................... 94
Regulatory information ................................................................................................................ 95
Safety and regulatory compliance ............................................................................................................. 95
Turkey RoHS material content declaration ................................................................................................... 95
Ukraine RoHS material content declaration ................................................................................................. 95
Warranty information .............................................................................................................................. 95
Electrostatic discharge ................................................................................................................. 96
Preventing electrostatic discharge .............................................................................................................. 96
Grounding methods to prevent electrostatic discharge .................................................................................. 96
Specifications ............................................................................................................................. 97
Environmental specifications ..................................................................................................................... 97
Mechanical specifications ........................................................................................................................ 97
Power supply specifications ...................................................................................................................... 97
Support and other resources ........................................................................................................ 99
Before you contact HP .............................................................................................................................. 99
HP contact information ............................................................................................................................. 99
Customer Self Repair ............................................................................................................................... 99
Acronyms and abbreviations ...................................................................................................... 107
Documentation feedback ........................................................................................................... 110
Index ....................................................................................................................................... 111
