Brother PT-H500 - Manual (Page 55)

54 What to do when...
TROUBLESHOOTING
What to do when...
Problem Solution
The screen ‘locks’, or
the P-touch labeler
does not respond
normally.
• Refer to "Resetting the P-touch Labeler" on page 52 and
reset the internal memory to the initial settings. If resetting
the P-touch labeler does not solve the problem,
disconnect the AC adapter and remove the batteries for
more than 10 minutes.
The display remains
blank after turning on
the power.
• Check that the batteries are correctly installed and that the
AC adapter designed exclusively for your P-touch labeler
(provided) is correctly connected.
• Check that the rechargeable Li-ion battery is fully
charged.
The LCD messages
are displayed in a
foreign language.
• Refer to the Quick Setup Guide to select your desired
language.
The label is not
printed after pressing
the Print key.
• Check that text has been entered and that the tape cassette
is installed correctly with sufficient tape remaining.
• If the tape is bent, cut off the bent section and thread the tape
through the tape exit slot.
• If the tape is jammed, remove the tape cassette and then pull
out the jammed tape and cut it. Check that the end of the tape
passes through the tape guide before reinstalling the tape
cassette.
The label is not
printed correctly.
• Remove the tape cassette and reinstall it, pressing it firmly
until it clicks into place.
• If the print head is dirty, clean it with a cotton swab or optional
print head cleaning cassette (TZe-CL4).
The ink ribbon is
separated from the
ink roller.
• If the ink ribbon is broken, replace the
tape cassette. If not, leave the tape
uncut and remove the tape cassette,
then wind the loose ink ribbon onto
the spool as shown in the figure.
1. Spool
The P-touch labeler
stops while printing a
label.
• Replace the tape cassette if striped tape is visible, as this
indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC adapter directly to the
P-touch labeler.
The label is not cut
automatically.
• Check that the Cut Option setting is not set to "Chain" or
"No Cut", as the tape will not be fed after printing the label.
• Alternatively, press Feed & Cut key to feed and cut the
tape.
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