LumaSense Technologies BoilerSpection-IM Manual - Manual (Page 7)

BoilerSpection IM Manual General 7
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly indicate
the assigned RMA number on the shipping package exterior. Refer to Section 1.8, Shipments to
LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone (408) 727-1600 or 1-800-631-0176
Email [email protected]
Frankfurt, Germany
Telephone +49 69 97373 0
Email [email protected]
Erstein, France
Telephone +33 (0)3 88 98 98 01
Email [email protected]
1.8 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by way of
preferred carrier. For overseas customers, ship units air-freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Clearly indicate the assigned RMA number on the shipping package exterior. If no RMA is indicated,
shipment will not be accepted.
Send RMA Shipments to your nearest technical service center:
Santa Clara, California
Frankfurt, Germany
LumaSense Technologies, Inc.
3301 Leonard Court
Santa Clara, CA 95054 USA
Telephone: (408) 727-1600
1-800-631-0176
Email:
[email protected] LumaSense Technologies GmbH
Kleyerstr. 90
60326 Frankfurt
Germany
Telephone: +49 69-97373 0
Email:
[email protected]
1.9 Disposal / Decommissioning
Inoperable thermal imagers must be disposed of in compliance with local regulations for electro or
electronic material.