CTI Products TurboVUi Dispatch Client Software - Manual (Page 42)

TurboVUi Dispatch Software Installation and Configuration Guide
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Possible Cause
Control Station radio is not configured for “Rear PC and Audio”.
Corrective Action
Ensure that Control Station CPS setting for Cable Type in the “Accessories” folder is set for “Rear PC and
Audio”.
Possible Cause
Control Station radio has Analog Mic AGC or Digital Mic AGC enabled.
Corrective Action
Ensure that Control Station CPS setting for “microphone” section in the “General” folder does not have Analog
Mic AGC or Digital Mic AGC enabled. Also verify that Analog Rear Mic Gain and Digital Rear Mic
Gain are set to greater than +5db.
Possible Cause
XPR4550 firmware is incorrect.
Corrective Action
Verify that XPR4550 firmware is 1.6.x or higher.
Go-Ahead and Channel-Busy Tones cannot be heard at the Dispatch PC
Possible Cause
Desk speakers are not turned on or the volume level is set too low.
Corrective Action
Turn on desk speakers and set volume level to 50%.
Possible Cause
Audio playback device such as speakers or headset is not configured and listed in the Audio Presets of the Options
menu.
Corrective Action
From the Edit mode, configure Audio Presets for speakers or headset.
Possible Cause
Volume setting for Alert Sounds is set too low.
Corrective Action
While in Edit mode, from the Options menu, choose Audio Presets , click
Config , select the Levels tab in the Audio Configuration window, adjust the
volume level of Alert Sounds, and then click the Save button.
Voice Playback from Recent History Window cannot be heard
Possible Cause
Voice files are not being recorded to the database.
Corrective Action
Ensure that History Logging is enabled. This feature can be found when in the Edit mode by clicking Dispatch
Settings under the Options menu, then choosing the History Logging folder.
Possible Cause
Desk speakers are not turned on or the volume level is set too low.
Corrective Action
Turn on desk speakers and set volume level to 50%.