CTI Products TurboVUi Dispatch Client Software - Manual (Page 41)

TurboVUi Dispatch Software Installation and Configuration Guide
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Possible Cause
Desk speakers are not turned on or the volume level is set too low.
Corrective Action
Turn on desk speakers and set volume level to 50%.
Possible Cause
Audio playback device such as speakers or headset is not configured and listed in the Audio Presets of the Options
menu.
Corrective Action
From the Edit mode, configure Audio Presets for speakers or headset.
Possible Cause
Select or Unselect volume slider located on the Dispatch Client Main Toolbar is set too low.
Corrective Action
Increase the Select or Unselect volume slider.
Possible Cause
Radio Controller volume slider is set to “Mute”.
Corrective Action
Un-mute the Radio Controller volume slider.
Possible Cause
The audio driver for this Radio Controller may be corrupt. (This could be possible cause if audio from other Radio
Controllers can be heard.)
Corrective Action
From the Edit mode, delete the radio controller using Options > Manage Devices > (Select the faulty Address)
> Remove. Then add the deleted address by clicking the button.
Audio from Dispatch PC cannot be heard at the Subscriber Radios
Possible Cause
Microphone or headset is not connected to the Dispatch Client PC.
Corrective Action
Ensure that microphone or headset is connected to Dispatch Client PC. Verify that the VU meter for the
microphone shows appropriate level when a transmission is attempted.
Possible Cause
Audio record device such as microphone or headset is not configured and listed in the Audio Presets of the Options
menu.
Corrective Action
From the Edit mode, configure Audio Presets for microphone or headset.
Possible Cause
IP Gateway is not connected to Control Station Radio.
Corrective Action
Ensure that radio is connected to IP Gateway using the DE-9 connector on cable S2-61431.