BEI Sensors Programmable Hall Device - Manual (Page 14)

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14
Specification No.: 02135 Rev: 5-23-2013
PHD User Manual
PHD Troubleshooting
Problem Solution
Software Does Not Install Correctly
The most likely cause of an invalid installation relates to
computer security.
Uninstall the software and re-install being sure to right-
click the setup.exe file and select “Run as Administrator”
Software Does Not Find the Hardware
Make sure that the PHD is properly connected to the
computer and is running the software via the supplied
USB Computer Interface Cable.
Verify that the red indicator light on the PHD is lit. This
indicates that the PHD is receiving power.
Validate that the Drivers installed correctly by going to-
Start >> Control Panel >> Device Manager. There should
be no devices with a yellow exclamation point.
Software Doesn’t See the Sensor
Make sure that the sensor is connected correctly; re-
versed leads will prevent the communication process.
Verify that the right type of sensor has been selected.
Sensor Programs “Backwards”
Verify that the correct rotation direction has been chosen.
Recall: The rotation direction is defined as the direction of
rotation when viewing the sensor from the shafted side.
Insure that the correct values have been selected for the
programming points.
Sensor Programs Incorrectly
Insure that all connections to the sensor are solid and
free of contaminates. An intermittent connection can
cause issues.
Check all programming parameters for errors.
Check that the correct sensor type has been selected and
the proper output type to correlate with that sensor
Sensor Outputs Don’t Correlate
Output correlation can only be guaranteed by using the
“Simultaneous Programming” option. Even with this it is
possible for slight variations to exist.
Error Message “Part installed is not a
BEI Sensors part.”
There are a few reasons that this message may appear:
• Attempting to program a Non-BEI Part
• Attempting to program a Non-Programmable BEI
Part
• An error occurred at the factory and the part was
incorrectly coded.
If you feel this is the case, please contact BEI Sensors,
Goleta for assistance.