Alpha Technologies AlphaNet DSM Series DOCSIS User Manual
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745-814-B0-001, Rev. A
11.0 Frequently Asked Questions, continued
What if SNMP data can be accessed from the cable modem but power supply data is
unavailable in Single IP Mode?
Remotely verify that power supply data can be viewed through a Web browser. If you can connect to
the Web page but cannot see power supply data, the problem is most likely one of the following:
• The DEVICE ADDRESS on the power supply is set to ‘0’. The DEVICE Address must be set
to a non-zero value. See Section 7.1.
• The 2x9 pin connector on the DSM card was damaged during installation. The card needs to
be repaired or replaced. See Section 7.2.
If power supply data can be viewed via the ‘Analog’ link on the Web page, the issue is SNMP network
access related. Attempt the following:
• Ensure the XP-DSM’s cable modem has been provisioned to allow a CPE device on the
network. See
.
• Check the DOCSIS Configuration File for community string settings. See
When polling for power supply data, make sure to start the SNMP walk or SNMP get from inside the
SCTE-HMS or ATI enterprise tree (enterprise.5591 or enterprise.926).
Why is the battery temperature showing 80°C when it is actually lower?
Most likely there is not a Remote Temperature Sensor (RTS) installed. Temperature is used as part
of the XM2 charging algorithm, so if there is no temperature probe installed then the temperature
reading is set high to prevent over-charging of the batteries.