Armasight ANKI000049 AIM PRO-L Advanced Integrated Mount - Manual (Page 11)

11
1.2.4 OBTAINING WARRANTY SERVICE
To obtain Warranty service on your unit, the End-user must notify Armasight
service department via e-mail ([email protected]) to receive a Return
Merchandise Authorization number (RMA#).
When returning merchandise, please bring or send the product to our ser-
vice center at the address noted above, postage paid, with a copy of your
sales receipt. All merchandise must be fully insured with the correct post-
age; Armasight will not be responsible for improper postage, missing mer-
chandise, or merchandise that is damaged during shipment.
When sending any product back, please clearly mark the RMA# on the out-
side of the shipping box. Please include a letter that indicates your RMA#,
Name, Return Address, reason for service return, Contact information (such
as a valid telephone number and/ or e-mail address), and proof of purchase,
which will allow us to establish the valid start date of the Warranty. Product
merchandise returns that do not have an RMA listed may be refused, or may
be subject to a significant delay in processing.
The estimated Warranty service time is 10-20 business days from the time
Armasight receives the returned product. The End-user/ Customer is re-
sponsible for paying postage on any items returned to Armasight for War-
ranty service. Armasight will cover return postage/ shipping to continental
USA End-users/ Customers after Warranty repair only if the product is cov-
ered by aforementioned Warranty. Armasight will return product after War-
ranty service by domestic ground service and/or domestic mail. Any other
requested, required or international shipping methods will require that the
postage/ shipping fee be the responsibility of the End-user/ Customer.