Asus O!Play Media Pro - Manual (Page 60)

Chapter 4: Troubleshooting 4-4
Q3. A few of my Music files do not appear.
The Media Pro supports the most common music file formats. However, Media Pro supports the most common music file formats. However, supports the most common music file formats. However,
there are almost an infinite variety of bit rates and sample rates. If a file is not
displayed on the screen, it most likely uses an unsupported bit rate or sample
rate. Only use files with supported formats, bit rates, and sample rates.
USB Storage Device
Q1. I cannot find any of my music, movies, or photos.
• Ensure that your USB storage device (USB Flash/USB HDD ) is not on standby
mode.
• Ensure that the files are supported file formats.
Q2. The O!PLAY MEDIA PRO does not recognize my USB storage
device.
• Your USB storage device may not be detected because of problems with the
USB hardware driver or USB cable. The storage device may also need more
time to be detected properly. You can try plugging the USB storage device to
another USB port, use a new USB cable, or use another USB storage device.
Remote Control
Q1. The remote control is not working.
• Check that the batteries are properly inserted.
• The batteries may already be worn out. Replace the batteries with new ones.
• Remove any obstructions that may block the path between the remote control
and the device.
• When high-definition movies streamed via the network do not play smoothly,
you may also encounter problems with delayed or no response when using the
remote control.
Firmware Update
Q1. What is my O!PLAY MEDIA PRO’s firmware version? How do I
upgrade it?
• Check the firmware Version Info before upgrading. If the firmware is the latest
version, you will not need to update the firmware.
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