Asus O!Play Media Pro - Manual (Page 58)

Chapter 4: Troubleshooting 4-2
• Check that your TV is using the appropriate video source (AV-IN or HDMI). You
may need to use your TV Remote control to change video sources.
• Power off your O!PLAY MEDIA PRO and wait for a few minutes before turning
it on again or press the reset button at the back panel.
• Ensure that the HDMI resolution of your TV supports 720p, 1080i, or 1080p.
• When you turn off your device, wait until it is completely switched off. DO NOT
press remote control buttons repeatedly while the device is powering off. Doing
so will cause your device to malfunction. If this occurs, disconnect and then
reconnect the power adapter to the device.
Q4. The TV screen is blinking and fuzzy.
• Ensure that the AV/Mini-HDMI cable is properly connected to the correct
terminals on both the TV and the media player.
• Ensure that the power LED is on.
• Ensure that the TV system setting matches the system used in your country
(e.g. NTSC, PAL).
• Check that the correct video resolution option is selected.
Q5. I cannot find any of my music, movies, or photos.
• Ensure that your Media Server (such as your USB storage device) or your
computer is switched on and that the device is not on standby mode.
• If the device is on a wired network, check that the Ethernet cable is properly
attached to the O!PLAY MEDIA PRO and to a network router. Check that the
router is switched on.
• Check that the Media server (your computer) is using the O!PLAY MEDIA PRO
as a client and that the multimedia files are shared on the network.
• If you are using static IP addresses, check that the IP address is on the same
range as other addresses on your network. Verify that the IP address is not
already in use by another PC or device.
• Check that the multimedia files are supported file formats and are not
damaged.
Q6. Certain files cannot be played on the O!PLAY MEDIA PRO.
The O!PLAY MEDIA PRO may not support the video or audio format used to
encode the file. For information on what media formats the O!PLAY MEDIA
PRO supports, refer to Specifications summary in Chapter 1 of the User
Manual.
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