Asus O!Play Media Pro - Manual (Page 57)

4-1
Chapter 4
Troubleshooting
Troubleshooting
This section provides answers to some common issues you may encounter while
installing or using the ASUS O!PLAY MEDIA PRO. These problems require simple
troubleshooting you can perform yourself. Contact ASUS Technical Support if you
encounter problems not included in this section.
Display
Q1. The O!PLAY MEDIA PRO does not turn on. You think that the
problem might be with the power adapter.
• The power adapter may have performed the overload protection function. This
automatic shutdown occurs when the system exceeds recommended current,
voltage, and temperature parameters.
• Disconnect the power adapter and wait a few minutes before you reinsert the
device’s power adapter directly into an outlet. Switch on the device.
• If the problem persists, contact your retailer.
Q2. The TV screen is blank and the O!PLAY MEDIA PRO’s power LED
remains off.
• Ensure that the TV is on.
• Ensure that the power adapter and power outlet are functional.
• Ensure that the power adapter plug is firmly attached to the rear panel of the
device as well as to the power outlet.
Q3. I can’t see the Setup Wizard when I turn on the player for the first
time. The TV screen is blank and the O!PLAY MEDIA PRO’s power
LED is on.
• Ensure that the TV is on.
• Ensure that the AV/Mini-HDMI cable is properly connected to the correct
terminals on both the TV and the O!PLAY MEDIA PRO.
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