Crown Audio Macro Tech i Series - Manual (Page 41)

page 41
Amplificadores de potencia Leistungsendstufen Amplificateurs de puissance MA-i Series Power Amplifiers
Operation Manual Mode d’emploi Bedienungsanleitung Manual de Operación página seite
Crown amplifiers are quality units that rarely
require servicing. Before returning your unit for
servicing, please contact Crown Technical Sup-
port to verify the need for servicing.
Warranty is only valid within the country in
which the product was purchased.
This unit has very sophisticated circuitry which
should only be serviced by a fully trained techni-
cian. This is one reason why each unit bears the
following label:
CAUTION: To prevent electric shock, do
not remove covers. No user serviceable
parts inside. Refer servicing to a quali-
fied technician.
Complete the Crown Audio Factory Service
Information form, in the back of this manual,
when returning a Crown product to the factory
or authorized service center. The form must be
included with your product inside the box or in
a packing slip envelope securely attached to the
outside of the shipping carton. Do not send this
form separately.
Worldwide Service
Service may be obtained from an authorized ser-
vice center. (Contact your local Crown/Amcron
representative or our office for a list of authorized
service centers.) To obtain service, simply pres-
ent the bill of sale as proof of purchase along
with the defective unit to an authorized service
center. They will handle the necessary paperwork
and repair.
Remember to transport your unit in the original
factory pack.
US and Canada Service
Service may be obtained in one of two ways:
from an authorized service center or from the
factory. You may choose either. It is important
that you have your copy of the bill of sale as your
proof of purchase.
Service at a US or Canada Service
Center
This method usually saves the most time and
effort. Simply present your bill of sale along with
the defective unit to an authorized service center
to obtain service. They will handle the necessary
paperwork and repair. Remember to transport the
unit in the original factory pack. A list of authorized
service centers in your area can be obtained from
Crown Factory Service, or online from
http://www.crownaudio.com/support/servcent.htm.
Factory Service
Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the
owner’s responsibility to ensure that their product is
serviceable prior to sending it to the factory. Service-
able product list is available at
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required
for product being sent to the factory for repair. An
SRA can be completed online at www.crownaudio.
com/support/factserv.htm. If you do not have access
to the web, please call Crown’s Customer Service at
574.294.8200 or 800.342.6939 extension 8205 in
North America, Puerto Rico and the Virgin Islands
only.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Cus-
tomer Service to obtain prepaid shipping labels prior
to sending the unit. Or, if you prefer, you may prepay
the cost of shipping, and Crown will reimburse you.
Send copies of the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
Factory Service Shipping Instruc-
tions:
1. Service Return Authorization (SRA) is required for
product being sent to the factory for service. Please
complete the SRA by going to www.crownaudio.
com/support/factserv.htm. If you do not have access
to our website, call 1.800.342.6939, extension 8205
and we’ll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWAKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA
number on three sides of the box.
5. Record the SRA number for future reference.
The SRA number can be used to check the repair
status.
Packing Instructions
Important: These instructions must be followed. If
they are not followed, Crown Audio, Inc. assumes
no responsibility for damaged goods and/or
accessories that are sent with your unit.
1. Fill out and include the Crown Audio Factory
Service Information sheet in the back of this
manual.
2. Do not ship any accessories (manuals, cords,
hardware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsible for these items.
3. When shipping your Crown product, it is
important that it has adequate protection. We
recommend you use the original pack material
when returning the product for repair (Figure 9.1).
If you do not have the original box, please call
Crown at 800.342.6939 or 574.294.8210 and
order new pack material. (Do not ship your unit in
a wood or metal cabinet.)
4. If you provide your own shipping pack, the
minimum recommended requirements for materi-
als are as follows:
a. 275 P.S.I. burst test, Double-Wall carton
that allows for 2-inch solid Styrofoam on all
six sides of unit or 3 inches of plastic bubble
wrap on all six sides of unit.
b. Securely seal the package with an adequate
carton sealing tape.
c. Do not use light boxes or “peanuts”.
Damage caused by poor packaging will not be
covered under warranty.
Enclose the completed Crown Audio Factory
Service Information form (or securely attach it to
the outside of carton) and re-seal the shipping
pack with a sturdy carton sealing tape.
Estimate Approval
Approval of estimate must be given within 30 days after
being notified by Crown Audio Inc. Units still in the posses-
sion of Crown after 30 days of the estimate will become the
property of Crown Audio Inc.
Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be received within
30 days of the repair date. Units unclaimed after 30 days
become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory
Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America, Puerto Rico, and Virgin
Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Web site:
http://www.crownaudio.com
7 Service