Toshiba TEC B-419-GS10-QQ - Manual (Page 42)

4. TROUBLESHOOTING EO1-33030
4.1 LED State
4- 1
4. TROUBLESHOOTING
This chapter lists the error messages and possible problems and their solutions.
4.1 LED State
When a problem occurs during operation, the LED indicator will light or flash. Refer to the following
troubleshooting guide and take corrective action.
c:LED off, z: LED on, : LED flashing
LED State
Printer Status
ON LINE*5 DATA ERROR*1
Condition to clear the
ERROR Status
When the power is turned on.
z
z → c
(2 or 3 seconds)
z → c
(2 or 3 seconds)
Normal condition (Idle)
z c c
While the cover is open.
z c c
Command error z c
Turn the Stand-by switch OFF
and then ON, or close the
cover.
Feed jam *3 z
Close the cover after loading
media.
Media end *3
z
Close the cover after loading
media.
Cover open error *3
z
Close the cover.
Print head broken element error z c z *6
Print head overheat *3
z
Stop printing for a while.
Flash ROM data write error z c *6
Flash ROM data erasing error
z c
*6
In action *4
z z c
Communication error z c Close the cover.
Wait for issue (Wait for the media
supply) *2
z c
Close the cover after loading
media.
Form entry area in the flash ROM
becomes full.
z c
Form entry, area format
No paper (Idle) z c c Load media.
Normal end z c c
NOTES:
*1.
The ERROR LED flashes at the interval of 0.1 sec.
*2. When the printer waits for the media supply, the DATA LED flashes slowly (ON for 1 sec. and OFF for 0.5 sec.).
When the media runs out in the middle of printing, the DATA LED flashes slowly, also. The printer will restart
printing after the media is supplied.
*3. When these errors occur during printing, the DATA LED flashes slowly (ON for 1 sec. and OFF for 0.5 sec.).
The printer will restart the printing after clearing the error. However, the printer does not restart after clearing
these errors if they occur during the media feed. In this case, the DATA LED does not flash.
*4. While the printer is communicating with the PC, the DATA LED flashes fast (at the interval of 0.05 sec.).
*5. The ON LINE LED is always illuminated while the Stand-by Switch is turned ON.
*6.
Please contact an authorized TOSHIBA TEC representative.
WARNING!
If a problem cannot be solved by taking actions described in this section, do not attempt to repair the
printer. Turn off and unplug the printer, then contact an authorized TOSHIBA TEC representative for
assistance.