Service, Before calling service – Thermador MES301HS User Manual
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Service
Before Calling Service
If a problem occurs, it is usually just minor. Read the following information before
calling customer service.
Repairs must be made by trained customer service technicians only. Improper
repairs made to the appliance can place you at extreme risk.
Problem
Possible cause
Tip / Solution
Appliance is not working
Cord is not plugged in
Connect appliance to power
Power outage
Check if other kitchen appliances are
working
Defective fuse
Check the fuse or breaker box to see if
the breaker or fuse to the appliance is
working
Faulty operation
Turn off power to the appliance at the
main power supply (fuse or breaker box)
and turn it back on after approximately
10 seconds
Appliance does not start
Appliance door is not closed all the way
Close the door
Appliance does not start,
: min. appears and < flashes
in the display
Steam Clean or Decalcify was canceled
Clean the appliance twice
(see Canceling Steam Clean or
Canceling Decalcify Mode)
Four zeros appear in the display :
Power outage
Set the current time using the settings dial
and then press TIMER/CLOCK
Appliance is not operating. A cook time
appears in the display
The settings dial was turned accidentally
Press START/STOP
appears in the display
After adjusting the setting, START/STOP
was not pressed
Press START/STOP, or clear the setting
by pressing ON/OFF
Appliance is not heating up. Three heat
indicator bars appear in the display
A touchpad combination was pressed
Disconnect from power and reconnect
after approximately 20 seconds.
Within 2 minutes, press and hold PANEL
LOCK for 4 seconds
appears in the display
Automatic shutoff is activated
Press any touchpad
9
appears
Appliance has not been used for at least
2 days and the water tank is full
Empty and clean the water tank. Always
empty the water tank after cooking
The
9
indicator appears, but the water
tank is full
Water tank was not inserted correctly
Slide in water tank until it locks in place
tank is full
Detection system not working
Call customer service