I cannot check my voice mail, I cannot make calls using a voice command – Blackberry Pearl 8220 User Manual

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• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, check that call blocking and call forwarding are turned off.
• Your SIM card might support more than one phone number, even if you only have one phone number. Check that your phone

number is set as your active phone number.

My phone number appears as Unknown in the phone application

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device
options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number.
Type your phone number. Click the trackball.

Note: If you have more than one phone number associated with your device, changing the phone number on your SIM card does not
change the phone number that your BlackBerry® device uses to make calls.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail

using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your
alternative phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service

provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth®-enabled device such as a handsfree car kit or wireless headset, check that the Bluetooth-enabled

device supports this feature and that you have paired the Bluetooth-enabled device with your BlackBerry device.

• Check that your keyboard is unlocked.
• Check that the language that you use to say voice commands is the same as the voice dialling language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

User Guide

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