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Security troubleshooting, Data permissions for third-party applications, I cannot download a certificate – Blackberry Pearl 8220 User Manual

Page 258: I cannot unlock my device using my smart card

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Data permissions for third-party applications

Email:

Set whether third-party applications can access email messages, SMS text messages, MMS messages or PIN messages on your
BlackBerry® device.

Organiser Data:

Set whether third-party applications can access organiser data such as contacts, calendar entries, tasks or memos.

Files:

Set whether third-party applications can access files that you store on your device. For example you can set whether third-party
applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or
Bluetooth® technology.

Security Data:

Set whether third-party applications can access certificates or keys in the key store on your device.

Security troubleshooting

I cannot download a certificate

If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default
connection type.

I cannot unlock my device using my smart card

Try performing the following actions:

• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart

card.

• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.

I cannot connect to a Wi-Fi network or log on to a VPN using a software token

Check that the time on your BlackBerry® device is synchronised with the network time.

Related topics

Get the date and time from the wireless network automatically, 117

User Guide

Security

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