Blackberry Pearl 8220 - Manual (Page 219)

• Check that the connection options in the Wi-Fi setup application are correct. If you have already checked these options, check
that the advanced connection options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks.
• If your wireless service provider supports UMA, check that your connection preference is not set to Mobile Network Only.
• If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organisation might prevent the
Hotspot Browser from appearing or might restrict you from using the Hotspot browser to browse web pages.
• If you are using the Push Button Setup method for Wi-Fi, check that the network access point is enabled with Wi-Fi Protected
Setup™ and that it has been set to send its profile. Ensure that another device is not also attempting to connect at the same time
and that not more than one network access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS or EAP-SIM to connect to a Wi-Fi network, check that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your
BlackBerry® device.
I cannot synchronise a certificate
Check that the certificate synchronisation tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate
synchronisation tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing
the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
User Guide Wireless network coverage
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