Synchronisation troubleshooting – Blackberry Pearl 8220 User Manual

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In a message list, press the Menu key.

2. Click Options.
3. Click Email Reconciliation.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Purge Deleted Items.

Synchronisation troubleshooting

Email messages are not reconciling over the wireless network

Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online
Help.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/

Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.

• In the email reconciliation options, check that the Delete On field is set to Mailbox & Handheld.

Organiser data is not synchronising over the wireless network

Try performing the following actions:

• Check that your BlackBerry® device is connected to the wireless network.
• Check that wireless data synchronisation is turned on in the contact list, calendar, task list and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronisation tool in the BlackBerry® Desktop Manager to

synchronise calendar data. For more information, see the BlackBerry Desktop Software Online Help.

User Guide

Synchronisation

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