NEC SILENTWRIT 1700 Series - Manual (Page 174)

7–2 1765 Network Printer Configuration Guide
NEC Technical Support
NEC technical support is available to answer your
questions, Monday through Friday, 8:30 a.m. to
8:00 p.m., Eastern Standard Time.
Please have the following printer information ready
when you contact NEC
•
Model number
• Serial number
• Page count (shown on the printer test page)
• Date and place of purchase
• The type of network and network operating system
you are using
• A configuration page
• Maintenance agreement number (if printer is
already under agreement)
How to Contact NEC
There are a number of ways to contact us or receive
information about technical issues, products, and
services.
Contacting NEC Technical Support by Telephone
In the United States, the NEC toll-free number for
printer technical support and repairs is 1-800-632-4650.
In Canada, call 1-800-268-4191 for technical support and
repairs information in English. Call 1-800-268-4115 for
technical support and repairs information in French.
Contacting NEC Customer Service by Telephone
In the United States and Canada, call 1-800-388-8888 to
speak to a representative about new product sales,
extended warranties, product literature, and customer
service.
Sending Internet Electronic Mail
You can email your questions to us. NEC will respond
within one business day. Send email messages to
[email protected]
Sending a Fax
You can fax questions or comments to NEC at
1-508-635-4890
Be sure to indicate the number where NEC can
telephone or fax a response.
Using FastFacts—NEC’s Information Retrieval System
NEC’s technical support staff have created technical
notes and tips for using NEC products. You can order
these documents by touchtone menu and have them
automatically sent to your fax machine.
To use NEC FastFacts, dial
1-800-366-0476
Follow instructions for ordering documents and
providing your return fax number.
Reaching the NEC Bulletin Board System
You can use the NEC Bulletin Board System (BBS) to
send messages and transfer files. The BBS number is
1-508-635-4706
Reaching NEC on Compuserve
Compuserve members can link to bulletin boards and
transfer files to and from NEC. To reach the NEC
section, type
GO NECTECH