Lexmark 5000 Series - Manual (Page 123)

Print troubleshooting
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled
digital camera
Make sure photo size and paper size are set correctly
The printer displays the Paper/Photo Size Error when your chosen photo size does not match the paper size
that is set. This typically happens when you are trying to print from your PictBridge-enabled digital camera. You may
have left the printer control panel Photo Size menu item setting at 8.5 x 11 in. or 5 x 7 in. size, but your
camera has a print size of 4 x 6 in. or L. You need to make sure your chosen photo size on the printer is
4 x 6 in.
or 10 x 15 cm, depending on the typically used photo size for your country or region.
• Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly in the paper support.
• If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on
the PictBridge-enabled digital camera.
• If your camera does not allow you to change the paper size setting, use the control panel to change the paper
size to 4 x 6 in. (10 x 15 cm).
1 Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge
port on the front of the printer.
2 Turn the camera on and choose your first photo using the camera control panel.
3 Wait for PictBridge Printing to appear on the display of the printer control panel.
Note: If Paper/Photo Size Error appears, press to clear the error message.
4 Press .
5 Press or repeatedly until Photo Size appears.
6 Press .
7 Press or repeatedly until 4 x 6 in. or 10 x 15 cm appears.
8 Press .
9 Press or repeatedly until Paper Setup appears.
10 Press .
11 Press or repeatedly until Paper Size appears.
12 Press .
13 Press or repeatedly until 10 x 15 cm appears.
14 Press .
15 Press Start Color or Start Black.
Improving print quality
These are possible solutions. Try one or more of the following:
Check paper
• Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best
results use Lexmark photo papers.
• Use a paper that is a heavier weight or bright white.
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