Siemens Simatic Industrial PC IPC427C - Manual (Page 146)

Appendix
A.3 Service and support
SIMATIC IPC427C
146
Operating Instructions, 04/2009, A5E02414743-01
A.3 Service and support
Local information
Contain your Siemens representative ( http://www.siemens.com/automation/partner ) if you
have questions about the products described here.
Technical documentation for SIMATIC products
You can find additional documentation for SIMATIC products and systems in the Internet:
SIMATIC Guide manuals ( http://www.siemens.com/simatic-tech-doku-portal )
Easy shopping at the mall
You can find the online catalog and order system under:
Industrial Automation and Drive Technologies ( http://mall.automation.siemens.com )
Training center
All the training options are listed at:
SITRAIN homepage ( http://www.sitrain.com )
Find a contact at: Tel. + 49 911 895 3200
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
● Phone: +49 180 5050 222
● Fax: +49 180 5050 223
● Internet: Online support request form: (
http://www.siemens.com/automation/support-
request )
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online Service & Support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: Industry Automation and Drive Technologies - Homepage
( http://www.siemens.com/automation/service&support )
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: After-sales information system for SIMATIC PC/PG ( http://www.siemens.com/asis )