Inspecting router components and accessories, If you detect or suspect damage, Contacting juniper networks – Juniper Networks ERX Hardware 8 User Manual
Page 43: The next step

Unpacking and Inspecting ERX Routers
WARNING: Three people are required to install the router in a rack: two to lift the
system into position and one to screw it to the rack.
Inspecting Router Components and Accessories
After you remove the equipment from the shipping containers:
Confirm the contents of each container.
Inspect all external surfaces and external connectors for visible signs of
damage.
Inspect all accessories shipped with each unit.
Document any damage noted during your inspection.
Confirm that the router has the correct number and type of modules for
your ordered configuration.
If You Detect or Suspect Damage
If you detect or suspect damage to any equipment:
Contact the shipper responsible for delivery, and formally report the damage.
Contact your Juniper Networks sales representative or reseller.
Contacting Juniper Networks
Please contact Juniper Networks at 1-888-314-JTAC (from the United States, Canada,
or Mexico) or 408-745-9500 (from elsewhere), or contact your sales representative
if you have any questions or concerns. See “Contacting Customer Support and
Returning Hardware” on page 151 for complete contact information.
The Next Step
To familiarize yourself with the electrical, environmental, and other guidelines
and requirements for installing ERX routers, turn to “Installation Guidelines
and Requirements” on page 129.
If you are familiar with these guidelines and requirements, turn to “Installing
ERX Routers” on page 27.
The Next Step
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