Juniper Networks ERX Hardware 8 - Manual (Page 171)

Contacting Customer Support and Returning Hardware
Figure 57: Representative Module Serial Number ID Label
Ejector
P/C: SRP_I/O
ASY: xxx-xxxxx-xx
S/N: xxxxxxxxxx
SRP I/O
Serial number
ID label
g013777
Information You Might Need to Supply to JTAC
When requesting technical support from the JTAC by phone, be prepared
to provide the following information:
Priority level
Indication of what activity was being performed on the router when the
problem occurred
Problem detail and configuration data, obtained by these commands:
show version
show hardware
show environment
show configuration
When a new request for technical support is submitted, the JTAC engineer:
1. Opens a case and assigns a number
Information You Might Need to Supply to JTAC 153