IBM 201 - Manual (Page 97)

Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM Support Center. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your Network Attached Storage appliance
v Arranging for service
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a Network Attached Storage appliance, you are eligible
for IBM up-and-running support for 90 days after installation. This service provides
assistance for:
v Setting up your appliance
v Limited configuration assistance
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your appliance and other components, or your proof of
purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
1
1. Response time will vary depending on the number and complexity of incoming calls.
Appendix B. Getting help, service, and information 85