Motorola T1/E1 - Manual (Page 66)

Canopy T1/E1 Multiplexer September 2004
T1/E1 Multiplexer FPGA Version 3.4
Page 66 of 73
6. Verify that the Canopy configuration files match the last known good (baseline)
Canopy configuration files captured in site log book.
7. Verify connectivity (physical cabling).
8. At the SM level, minimize your network configuration (remove home network
devices to help isolate problem).
9. Perform the site verification checklist.
10. Check FAQs to see whether the problem and a solution are present.
11. Escalate the problem to Canopy systems Technical Support (or another Tier 3
technical support that has been designated for you) as follows:
a. Compose e-mail to [email protected] . In this email
◦ Describe the problem.
◦ Describe the history of the problem.
◦ List your attempts to solve the problem.
◦ Attach the above files.
◦ List the files that you are attaching.
b. Send the email.
c. Call 1 888 605 2552 (or +1 217-824-9742).
end of procedure
3.10 INVOKING YOUR WARRANTY RIGHTS
For warranty assistance, contact your reseller or distributor for the process.
Issue 3