Motorola i2000 - Manual (Page 100)

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Other Important Information
About This Section
This section includes the following topics:
Nextel Customer Care
Relax! Nextel Customer Care is here to help. There are lots of features packed
into your Nextel Worldwide Service...and into your i2000 phone. But don’t
worry. If, after reading this guide, you still have questions about coverage,
billing, Nextel Direct Connect or any other service or feature, call us.
International Roaming Customer Care Support: 1(201) 531-5202 (toll free) or
Domestic Customer Care: 1(800) 639-6111 or 611 from your Nextel phone.
We’ll be happy to give you help, explanations and anything else you need to
enjoy your Nextel Worldwide Service as soon as possible!
Before you call Nextel Customer Care for service or to resolve an issue, be sure
to have your SIM ID number and your model number ready. The SIM ID can be
found on the SIM card, and the model number is located on your Nextel phone
behind the battery. You’ll want to record these numbers, and keep them handy,
so that you can replace the battery prior to making your call.
Understanding Status Messages
You may receive status messages under certain conditions. Before contacting
your carrier, note the message, numeric code, and the conditions under which it
appeared. The following table lists and describes the status messages.
Nextel Customer Care Page 98
Understanding Status Messages Page 98
Nextel Terms and Conditions of Service Page 100
Status Messages Message Description
Number Not in Service The number that you entered is not valid.
User Not Available The phone that you called is either busy, out-
of-range, or turned off. Please try again later.
User Not Authorized The party that you called has not purchased
this service.
Please Try Later This service is temporarily not available.
Please try again later.