Index
Mitel
®
8500 Telephone User Guide – Issue 14, June 2010
Page 49
A
About Your Telephone 2
Accepting or Rejecting Agent Help Calls 45
Accessing Configuration Assistant 30
Account Codes 19
Account Codes, using 19
ACD Hunt Group Wrap-Up Timer, stopping 44
ACD Hunt Group Wrap-up Timer, stopping 44
ACD Hunt Groups
loggin in 43
logging in 43
logging out 44
Agent Help
accepting or rejecting 45
requesting 44
Agent, ACD Hunt Group 43
All Parties on Hold, placing 27
Angle, adjusting 7
Angle, viewing, adjusting 7
Audio Problems 47
Automatic Access, using 15
Automatic Call Access 15
Automatic Call Access, using 15
Automatic Trunk Answer 16
Automatic Trunk Answer, using 16
B
Background Music, listening 8
Barge-In 46
Barge-In, using 46
Buttons Feature 4
C
Call Forward
manual 24
system 24
using 24
Callback (Queuing the Telephone), requesting 16
Callback, requesting (queuing the telephone) 16
Calls
answering 15
camping-on to telephone 17
conference, placing 27
external, placing 17
forwarding 24
muting the microphone 22
picking up (reverse transferring) 23
placing 16
placing internal (IC) 16
recording 28
redirecting 15
stealing 45
telephone, queuing for 16
transferring 22
waiting 15
waiting, answering 15
Calls On Hold, placing 22
Calls to External Numbers, transferring 23
Calls to Other Extensions, transferring 23
Camp-on 17
Camp-On, using 17
Canceling Messages Left at Other Extensions 38
Codes
account 19
default system access 10
feature, default 10
Outgoing Call access 17
Comfort and Safety Tips 5
Conference
dropping out of 27
ending 27
transferring 27
Conference Calls
adding a party to 27
dropping out of 27
ending 27
placing 27
transferring 27
Conference Calls, placing 27
Conference Party, adding 27
Conference, transferring 27
Configuration Assistant 30
Contact Information 47
Index
