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Index – Mitel 8500 User Manual

Page 61

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Index

Mitel

®

8500 Telephone User Guide – Issue 14, June 2010

Page 49

A

About Your Telephone 2

Accepting or Rejecting Agent Help Calls 45

Accessing Configuration Assistant 30

Account Codes 19

Account Codes, using 19

ACD Hunt Group Wrap-Up Timer, stopping 44

ACD Hunt Group Wrap-up Timer, stopping 44

ACD Hunt Groups

loggin in 43

logging in 43

logging out 44

Agent Help

accepting or rejecting 45

requesting 44

Agent, ACD Hunt Group 43

All Parties on Hold, placing 27

Angle, adjusting 7

Angle, viewing, adjusting 7

Audio Problems 47

Automatic Access, using 15

Automatic Call Access 15

Automatic Call Access, using 15

Automatic Trunk Answer 16

Automatic Trunk Answer, using 16

B

Background Music, listening 8

Barge-In 46

Barge-In, using 46

Buttons Feature 4

C

Call Forward

manual 24

system 24

using 24

Callback (Queuing the Telephone), requesting 16

Callback, requesting (queuing the telephone) 16

Calls

answering 15

camping-on to telephone 17

conference, placing 27

external, placing 17

forwarding 24

muting the microphone 22

picking up (reverse transferring) 23

placing 16

placing internal (IC) 16

recording 28

redirecting 15

stealing 45

telephone, queuing for 16

transferring 22

waiting 15

waiting, answering 15

Calls On Hold, placing 22

Calls to External Numbers, transferring 23

Calls to Other Extensions, transferring 23

Camp-on 17

Camp-On, using 17

Canceling Messages Left at Other Extensions 38

Codes

account 19

default system access 10

feature, default 10

Outgoing Call access 17

Comfort and Safety Tips 5

Conference

dropping out of 27

ending 27

transferring 27

Conference Calls

adding a party to 27

dropping out of 27

ending 27

placing 27

transferring 27

Conference Calls, placing 27

Conference Party, adding 27

Conference, transferring 27

Configuration Assistant 30

Contact Information 47

Index