Mitel 8500 - Manual (Page 28)

Answering and Placing Calls
Page 16 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list.
1 Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the first one answered).
To use Automatic Trunk Answer:
1. When an incoming external call is ringing at another Answer Access list extension, lift
the handset or press (Speaker).
2. Dial 350 or press the flashing Trunk button.
Placing Calls
The following instructions describe how to place calls and use related features.
Placing Emergency Calls
To place an emergency call:
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your telephone. Contact your system administrator for a list of
extension numbers.
To place an internal call:
1. With or without the handset lifted, dial the extension number.
2. If you are using Handsfree Mode, listen for the double tone and then begin to speak.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See Requesting a Callback (Queuing the Telephone) below.
• Camp-on to the busy extension. See “Using Camp-on” on page 17 .
• Leave a message. See “Leaving Messages at Other Extensions” on page 37 .
Requesting a Callback (Queuing the Telephone)
When you request a callback (queue the telephone), the system automatically calls to connect
you to the extension when it becomes available.
To request a callback:
If there is no answer or if the extension is busy, press (Special) followed by 6, and
then hang up. When the extension becomes available, your extension rings.
To cancel the callback request:
Press 6.
1. This feature may or may not be enabled for your system.