Mitel 8500 - Manual (Page 56)

Hunt Groups
Page 44 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010
Logging out of ACD Hunt Groups
You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.
To log out of one or more ACD hunt group:
Do one of the following:
• Dial 328 to log out of all of your ACD hunt groups.
• Dial 327 to log out of one hunt group at a time.
Stopping the ACD Hunt Group Wrap-up Timer
Each time you end an ACD hunt group call, a wrap-up timer starts. Until this timer expires, you
will not receive another hunt group call. However, you can stop the wrap-up timer to allow calls
to your extension.
To stop the wrap-up timer:
With the handset on-hook, dial 329.
Other Hunt Group Features
The following features can be used by ACD or UCD hunt groups.
Requesting Agent Help
You can use Agent Help to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
To use Agent Help:
1. While you are on a hunt group call, press (Special), and then dial 375.
2. If not preprogrammed, dial the Agent Help extension number.
Diverting Hunt Group Calls
You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
Dial 324 to divert calls. Dial 324 again to program your telephone to accept calls.
NOTE
Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.
NOTE
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your telephone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.