Mitel 8500 - Manual (Page 58)

Hunt Groups
Page 46 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010
Using Barge-In
While monitoring a hunt group call, you can use Barge-In to join the call.
To monitor and/or barge in on a call:
1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone.
To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone.
2. Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the
station to be monitored. You are automatically connected to the call.
3. While silent monitoring a call, you have the following options:
• To barge in on a call, dial 386. While on a call, you can monitor, record, or steal the
call by entering the appropriate feature code.
To return to silent monitoring of the call, dial 386 again.
To record the call, dial 385.
• To record a call, dial 385. While on a call, you can monitor or steal the call by
entering the appropriate feature code.
To stop recording the call, dial 385 again.
• To steal a call, dial 387. After the supervisor steals the call, the call becomes a
regular call. While on a call, you can record the call by dialing 385.
• To join and record a call, dial 386, and then dial 385. While on a call, the supervisor
can monitor, stop recording, or steal the call by entering the appropriate feature
code.
To stop recording the call, dial 385 again.
4. To terminate any of the features: If off hook, hang up or enter the specific feature code
of the feature you want to terminate. If on hook, press the Speaker button or enter the
specific feature code of the feature you want to terminate.