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Mitel 8500 User Manual

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Troubleshooting

Page 48

Mitel

®

8500 Telephone User Guide – Issue 14, June 2010

I cannot program a Station Speed
Dial number to the button I want.

Before assigning the speed-dial number to a
programmable button, you must store the number with
either a Station or System Speed-Dial code.

When I try to use the Dynamic
Extension Express – Handoff
feature (388), I hear reorder tone.

This indicates that the call cannot be handed off because
one of the following may have occurred:

You tried to use the Handoff feature on a call that
has not been routed by Dynamic Extension
Express.

You tried to use the Handoff feature on a call that
the system has not yet recognized as a valid call.

You tried to use the Handoff feature on an
unsupported extension. The Handoff feature is
supported on your main extension only.

You tried to use the Handoff feature on a phantom
extension. The Handoff feature is not supported on
phantom extensions.

You entered the handoff feature code at the exact
time the other party on the call disconnected.

The call was terminated for some reason.

Problem

Possible Solution