Mitel 8500 - Manual (Page 36)

Call Features
Page 24 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010
Forwarding Calls
You can use Manual Call Forwarding or System Forwarding to forward calls.
Manual Call Forwarding
You can use Manual Call Forwarding to send incoming calls to another extension or external
number. The following table describes Manual Call Forwarding options.
To use Manual Call Forwarding:
1. Press FWD.
2. Enter the extension number, or press the OUTGOING button, and then dial the
telephone number.
To cancel a Manual Call Forwarding request:
Do one of the following:
Press the FWD button, and then press (Speaker), or lift and replace the handset.
System Forwarding
You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your telephone. You cannot program the System Forward destination. You can only
turn it on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
Dial 354 (on/off toggle).
Call Forward Feature Description Code
Call Forward All Calls All incoming calls are forwarded. 355
Call Forward if no
Answer All incoming calls are forwarded if not
answered. (The timer is set by the
system administrator.) 356
Call Forward If Busy When your telephone is busy, all
incoming calls are forwarded without
ringing. 357
Call Forward If No
Answer/Busy All incoming calls are forwarded if your
telephone is busy or if you do not answer. 358
NOTE
If the Configuration Assistant feature is enabled for your system, you can access a
voice guided configuration portal that provides easy-to-use, remote access to the
Call Forwarding feature. See
page 30 for details.