Mitel 8500 - Manual (Page 35)

Mitel ® 8500 Telephone User Guide – Issue 14, June 2010 Page 23
Call Features
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press the TRANSFER button, and then dial the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or CALL button to return to the caller.
• Hang up to transfer the call and disconnect the call from your telephone.
Transferring Calls to External Numbers
To transfer a call to an external number:
1. While on the call, press the TRANSFER button.
2. Press the OUTGOING button or the Outgoing Call access code (the default code is 8) to
select an outside line.
3. Dial the telephone number.
4. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing CALL button to return to the caller.
• Hang up to transfer the call and disconnect the call from your telephone.
Using Reverse Transfer
You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press 4.
2. Dial the extension or hunt group number or press a DSS/BLF key where the call is
ringing or holding. The call is transferred to the telephone you are using and you are
connected to the caller.
NOTE
If your system administrator has enabled the Transfer-on-Connect
Allowed feature for your telephone, you are automatically connected to
calls transferred to your extension after the transferring party hangs up.
If this option is turned off, you must press an IC or Call button to
answer calls transferred to your extension.