Mitel 8500 - Manual (Page 57)

Mitel ® 8500 Telephone User Guide – Issue 14, June 2010 Page 45
Hunt Groups
Hunt Group Supervisor Features
The following features can be used by hunt group supervisors only.
Accepting or Rejecting Agent Help Calls
Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
Answer as usual. Your microphone is automatically muted.
To reject an Agent Help request:
Dial 376.
Monitoring Calls
You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. Station Monitor stops if the hunt group member terminates or
transfers the call. You can barge-in to or “steal” monitored calls, as described in the following
sections. You can also record the call. See “Using Record-A-Call” on
page 28 for more
information about recording calls.
To use Station Monitor:
Dial 321, and then enter the extension number. Monitored hunt group members may hear
an “activation tone” when the feature is activated.
Stealing Hunt Group Calls
While monitoring a hunt group call, you can “steal” the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.
To steal a hunt group call:
Dial 387.
NOTE
Station Monitor is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.