Mitel 8500 - Manual (Page 27)

Mitel ® 8500 Telephone User Guide – Issue 14, June 2010 Page 15
Answering and Placing Calls
Answering and Placing Calls
The following instructions describe how to answer and place internal and external calls and how
to use related features.
Answering Calls
Your telephone may be preset to automatically answer incoming internal calls in Handsfree
Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on
page 21 . After disabling
Handsfree Mode, you can use your handset or headset to answer incoming calls.
To answer a call:
Lift the handset, or press (Speaker) to answer a call while using a headset, or to
answer a call in Handsfree Mode. See “Using Handsfree Mode” on
page 21 .
If you are currently on a call, press the flashing IC or CALL button to answer a waiting
call. See “
Answering Waiting Calls ” below.
Answering Waiting Calls
If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or CALL
button flashes.
To answer a waiting call:
Press the flashing IC or CALL button. This action hangs up on the connected call and
connects you to the waiting call. You can also place the first call on hold before you
answer the waiting call. See “Placing Calls On Hold” on
page 22 .
Using Automatic Call Access
Automatic Call Access connects you to incoming internal or external calls when you pick up the
handset or press
(Speaker). When Automatic Call Access is turned off, you must press the
flashing IC or Call button to answer incoming calls.
To use Automatic Call Access for incoming IC calls:
With the handset on-hook, dial 361 (on/off toggle).
To use Automatic Call Access for incoming external (trunk) calls:
With the handset on-hook, dial 360 (on/off toggle).
Redirecting Calls
You can redirect incoming calls to other extensions, external numbers, or send a DND message
(see
page 39 ).
To redirect calls:
1. While a call is ringing, dial 331.
2. Do one of the following:
• Dial the extension number, or press the Outgoing button or the Outgoing Call
access code (the default code is 8), and then dial the external number.
• Enter the DND code.
NOTE
By default, internal (intercom) calls are assigned to the IC button, and external
calls are assigned to the CALL buttons.